About Us

1.1 How can I find out more about Kandy Selection?

You will find general information, production details from www.kandyselection.lk. “About Kandy” section contains Kandy Selection History, Awards, and Careers, News and events, CSR and store locations. “Delivery and shipping section contains Shipping Policy, Delivery Information, Return policy and terms and conditions. ‘Customer Service’ section contains Buying Guide, Privacy Policy and contact information.

1.2 Why should I create a user profile at Kandy Selection?

When you create a user profile you can access more features

• Access my account section
• Manage Addresses
• Manage wish lists
• Access order history

1.3 How can Kandy Selection keep their prices so affordable?

We produce or buy same garment in large quantities. There are very few middlemen involvement and sell the garments in our own stores. Kandy Selection has very good experience in the textile industry and a thorough knowledge of which goods to buy from which markets. In addition, we have our own a fast and cost-efficient distribution system. Kandy Selection is also permeated by cost-consciousness at every level, allowing us to offer goods to our customers at the very best prices possible.

1.4 How do I create a profile at www.kandyselection.lk?

You can quickly create your own Kandy Selection profile by using user registration form. We recommend that you use your email address as your username, to make it easy to remember. Please make sure that your password is at least 6 characters and have considerable strength.

1.5 I forgot my password / username - can you help me?

"Forgot password" link is available in the user registration page. Use this option and send us a request to issue a new password. we will send you an automated email with information on how to reset your password. A forgotten username can be retrieved directly via email.

1.6 I received email related to promotion/ questioner. Is this a Kandy Selection initiative or is it fraudulent?

All Kandy Selection initiated promotion/questioner or any kind of customer involved action are prompted in the web site. Kandy Selection will provide required information/cautions you to read the fine print and legal disclaimer.

1.7 Social media sites like Facebook , Instagram are offering gifts, promotions and accounts. Are those valid and initiated by Kandy Selection?

Unfortunately, there can be fake campaigns and Kandy selection accounts available in social media sites. If we realize fake campaigns or accounts we will report those to minimize the effect. We truly apologize from our customers for the inconvenient they face due to the fake campaigns and accounts. We go not support those kind of actions.

Please follow our official social media pages via www.kandyselection.lk .

1.8 Personal information’s are requested by email. Is that valid request sent by Kandy Selection?

Kandy Selection never request your credit card number, credit card related information, Bank account information and passwords. If you receive email requesting confidential information, please be aware that this is not sent by Kandy Selection. Kandy selection only will only request account information in response to your queries via email or phone, or when there are uncertainties about an order you have placed.

If you ever receive an email in which you are asked to give specific personal data via a link, do not reply to the email, do not click on the link and delete it immediately.

For questions about emails you can always call our customer service, phone: +94 11 292 5925 or email info@kandyselection.lk